Refund Policy

 

Christmas: Extended return period until January 31, 2025, for purchases made between December 1 and January 16.

Right of Withdrawal.

Our goal is to ensure you enjoy shopping with us.
However, you have the right to withdraw from this contract within fourteen calendar days without any need for justification.

The withdrawal period will expire fourteen calendar days after the day you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.

To exercise the right of withdrawal, you must notify us (Attention: Pagani Design Spain, postal address at Calle José Caballero 7. P.O. Box 1023. Alcalá de Henares. Madrid. 28805.
Phone: +34 613010707. E-mail: info@paganidesignes.com) of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail or email). You may use the withdrawal form template below, although its use is not mandatory (Withdrawal Form Section 12).

You can also manage the return in our Returns Center.
Buyers are responsible for the return shipping costs.
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer) without undue delay and, in any event, no later than 14 calendar days from the date we are informed of your decision to withdraw from this contract.

You will only be responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

If the product is returned without its original packaging or damaged, the product may suffer depreciation.

We will proceed to make the refund using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of the refund.

We may withhold the refund until we have received the goods back or you have provided proof of their return, whichever occurs first.

You must return or hand over the goods to us at (Attention: Pagani Design Spain, postal address at Calle José Caballero 7. P.O. Box 1023. Alcalá de Henares. Madrid. 28805.
Phone: +34 613010707. E-mail: info@paganidesignes.com) without undue delay and, in any event, no later than 14 calendar days from the date you communicate your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

Defective Merchandise

For defective items, you will have the option to receive a new replacement product (this requires returning the defective unit first - we cover the shipping costs) or a full refund, your choice.

Incorrect Item Received

If you receive an incorrect item, contact us within 72 hours of receipt, providing clear photographic evidence of the item, package, and order number, and we will send the correct product once we have verified the information (this requires returning the mistakenly received unit first - we cover the shipping costs).
Alternatively, if the item is no longer in stock, store credit or a full refund will be issued.

How to Return a Product

If you need to return an item, follow the instructions we will provide in the return confirmation email.

Important: If you made your purchase through Klarna, it is not necessary to inform Klarna about the return. The "report a return" option in Klarna should only be used if the store has not processed the refund within a reasonable time after receiving the return.

Products Not Eligible for Free Return

Please note that special edition products, limited edition watches, personalized products, and custom designs are not eligible for free returns. These items can only be returned at the customer's expense, provided they meet our return requirements.

Return Requirements

The product must be in perfect condition, without signs of use, damage, or wear, and include all original components (manuals, accessories, promotional gifts, etc.). If the product is returned without its original packaging or damaged, it may suffer depreciation.

We accept returns for manufacturing defects, shipping errors, or discrepancies with the order placed.

Once the product is received and its condition verified, we will proceed to refund the amount paid within 14 business days, using the same payment method used for the purchase.

Missing Items

If any item is missing from your package, don’t worry. Sometimes products are shipped separately due to weight restrictions or different warehouses. If after one week you have not received all items, contact us with your order number and a description of what you received.

Cancellations

If you wish to cancel your order, contact us as soon as possible at sales@paganidesignes.com or clicking here. Please note that orders are processed automatically and generally cannot be canceled once processed. If cancellation is not possible, we will assist you with the return process.

Fraudulent Refunds and Disputes

We are always ready to help you with any issues related to your order. Our team is here to assist you, and although response times may be longer during high demand periods, we guarantee your request will be addressed.

However, if a customer makes a fraudulent refund through their bank after receiving the product, we reserve the right to block them from future purchases. Likewise, if a dispute is opened on PayPal without contacting us first, this will delay the process, as the refund can only be made once the dispute is closed. We encourage you to contact us first so we can resolve any issues quickly and efficiently.

In case of suspected fraud, the customer will be responsible for the return shipping cost, regardless of the dispute outcome.


You can read more about Returns and Refunds here.