FAQ Returns and Refunds
Christmas: We have extended the Return Period until January 31, 2025, for purchases made between December 1 and January 16.
Frequently Asked Questions about Returns, Refunds, and Exchanges.
Right of withdrawal:
You have the right to withdraw from this contract within fourteen calendar days without any justification.
The withdrawal period will expire fourteen calendar days after the day you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.
To exercise the right of withdrawal, you must notify us (Attention: Pagani Design Spain and postal address at Calle José Caballero 7. P.O. Box 1023. Alcalá de Henares. Madrid. 28805.
Phone: +34 613010707. E-mail: info@paganidesignes.com) your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail or email). You may use the withdrawal form model below, although its use is not mandatory (Withdrawal Form Section 12).
To meet the withdrawal deadline, it is sufficient that the communication concerning the exercise of this right on your part is sent before the corresponding deadline expires.
Once the product has arrived at our central warehouse, it will be inspected to verify that the product meets the conditions suitable for its return.
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method we offer) without undue delay and, in any case, no later than 14 calendar days from the date we are informed of your decision to withdraw from this contract. We will proceed to make such refund using the same payment method used by you for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of the refund.
We may withhold the refund until we have received the goods, or until you have provided proof of their return, whichever condition is met first.
You must return or deliver the goods directly to us at (Attention: Pagani Design España and postal address at Calle José Caballero 7. Apartado de Correos 1023. Alcalá de Henares. Madrid. 28805.
Phone: +34 613010707. E-mail: info@paganidesignes.com), without undue delay and, in any case, no later than 14 calendar days from the date you inform us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before the period has expired.
You shall bear the direct cost of returning the goods.
You will only be responsible for the decrease in value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Is it possible to exchange items?
We allow item exchanges as long as they meet the return requirements. Once the exchange request is approved, we will send the replacement item.
The customer must cover the shipping costs to make the exchange.
What are the refund options?
Available refund options:
- Refund to the original payment method.
- Store credit (if applicable).
How to return items?
For instructions on how to return products, please check the email you will receive after submitting the return request.
Haven't received the email? Contact us here.
How long will it take to receive my refund?
Once we receive and inspect the returned item, we will notify you by email. You will also be informed about the approval or rejection of your refund request.
If approved, we will process your refund within 5 to 7 business days following approval.
If your question isn't here...
If you have any additional questions about returns or refunds, feel free to contact us.
