FAQ Returns and Refunds
Christmas: We extend the Return Period until January 31, 2025 for purchases made between December 1 and January 16.
Frequently Asked Questions about Returns, Refunds and Exchanges.
Right of withdrawal:
You have the right to withdraw from this contract within a period of fourteen calendar days without the need for justification.
The withdrawal period will expire fourteen calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.
To exercise the right of withdrawal, you must notify us (Attention of Pagani Design España) and postal address at Calle José Caballero 7. Apartado de Correos 1023. Alcalá de Henares. Madrid. 28805.
Telephone: +34 613010707. E-mail: info@paganidesignes.com ) your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post or email). You may use the model withdrawal form below, although its use is not mandatory ( Withdrawal form Section 12).
To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.
Once the product has arrived at our central warehouse, it will be reviewed to verify that the product meets the conditions suitable for return.
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method. ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.
We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first.
You must return or deliver the goods directly to us at (Attention of Pagani Design España) and postal address at Calle José Caballero 7. Apartado de Correos 1023. Alcalá de Henares. Madrid. 28805.
Telephone: +34 613010707. E-mail: info@paganidesignes.com), without any undue delay and, in any case, no later than within 14 days natural from the date on which you inform us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired.
You must assume the direct cost of returning the goods.
You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Is it possible to change the articles?
We allow the exchange of items as long as they meet the return requirements. Once the exchange request is approved, we will ship the replacement item.
The customer must cover the shipping costs to make the exchange.
What are the refund options?
Available refund options:
- Refund to the original payment method.
- Store credit (if applicable).
How to return the items?
For instructions on how to return products, please refer to the email you will receive after submitting your return request.
Didn't receive the email? Contact us here .
How long will it take to receive my refund?
Once we receive and inspect the returned item, we will notify you via email. You will also be informed about the approval or rejection of your refund request.
If approved, we will process your refund within 5-7 business days of approval.
If your question is not here...
If you have any additional questions regarding returns or refunds, please feel free to contact us .
