Cash on delivery

For customers who do not have a debit/credit card or PayPal, we offer the possibility of paying for their order upon receipt.

Requirements

  • Have the exact amount of the order (Products + shipping fee) in cash at the time of delivery. The delivery people do not have change.
  • Accept Correos Express rates for Cash on Delivery shipments:

- Peninsula: €10.99.

Next day delivery by ordering before 3pm.

- Balearic Islands: €14.99.

Delivery in 24/48 hours by placing the order before 3pm.

- Canary Islands: Not available.

- Ceuta and Melilla: Not available.

These fees are added to the final order price.

Delivery times

Delivery times are an estimate. Ignoring the availability of the requested model in our Madrid warehouse.
It is possible that, in some cases, the model is not available and you will have to wait to receive stock. This would extend the delivery time by approximately 10 days.

How to request it

To request an order with Cash on Delivery, you have to fill out the following form and send it to us through the following email cod@paganidesignes.com or through Whatsapp by clicking here .

Fill completely. * VERY IMPORTANT*

New customers:
  • Name and surname:
  • Full shipping address:
  • Contact phone number:
  • E-mail:
  • Product/s of the order, specifying model/s and color:
  • Desired delivery date:
If you are already a customer, if the address is the same as your previous orders, you just have to send:
  • Product/s of the order, specifying model/s and color :
  • Desired delivery date:

By requesting Cash on Delivery you agree to receive and pay the agreed amount in cash at the time of delivery.

Returns and Refunds

You have 14 days from when you receive your order to manage the return from our Returns Center.

    We will provide you with a shipping label that you must affix to the package. Our staff will set up pickup on the day you want.

    Once the product has arrived at our central warehouse, it will be reviewed to verify that the product meets the conditions suitable for return.

      • If the product meets the conditions The amount paid will be refunded (less the cost of return shipping) within the next 15 days. You will need to provide us with your bank details to make the transfer. If you do not have a bank account, you will have to send cash on delivery to our headquarters.
      • If the product does not meet the conditions The amount paid will not be refunded and the product will be returned to you.

    You can read more about Returns and Refunds by clicking here

    *Return Method only applicable to orders with Cash on Delivery Payment.