Refund Policy

Our goal is to make sure you enjoy shopping with us.

However, you have the right to withdraw from this contract within a period of fourteen calendar days without the need for justification.

The withdrawal period will expire fourteen calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify us (Attn: Pagani Design España and postal address at Calle José Caballero 7. Apartado de Correos 1023. Alcalá de Henares. Madrid 28805.
Telephone: +34 613010707. E-mail: info@paganidesignes.com ) your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post or email). You may use the model withdrawal form below, although its use is not mandatory ( Withdrawal form Section 12).

You can also manage the return in our Returns Center .

Buyers are responsible for return shipping costs.

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method. ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

If the product is returned without its original packaging or damaged, the product may suffer depreciation.

We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.

We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first.

You must return or deliver the goods directly to us at (Attention of Pagani Design España) and postal address at Calle José Caballero 7. Apartado de Correos 1023. Alcalá de Henares. Madrid. 28805.
Telephone: +34 613010707. E-mail: info@paganidesignes.com), without any undue delay and, in any case, no later than within 14 days natural from the date on which you inform us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired.

You must assume the direct cost of returning the goods.

For defective items, you will have the option of receiving a new replacement product (for this it is necessary to first return the defective unit - we will cover the shipping costs) or a full refund, at your choice.

If you receive an incorrect item, please contact us within 72 hours of receipt, with clear photographic evidence of the item, package and order number, and we will ship the correct product when we have verified the information(for this it is necessary to previously return the unit received in error - we will cover the shipping costs).

Alternatively, if the item is no longer in stock, store credit or a full refund will be given.

Unfortunately, we do not accept order cancellations, as our management and shipping processes are automatic. Once the order has been placed, we cannot stop or modify it.

If you wish to make any changes to your order, please contact us as soon as possible. We will try to accommodate if the order has not yet been shipped, but we do not guarantee the ability to make changes once the shipping process has begun.

For order cancellations and changes, contact us at:

sales@paganidesignes.com or by clicking here .